Job Title: 1st Line Support Analyst
Division: EV Cargo Technology
Location: UK
Salary: Up to £23,000
Closing Date: Candidate Dependant

What is the opportunity?

Reporting to the service desk manager, their duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements and managing client expectations. This role will alleviate some of the pressure on existing team members.

Key Responsibilities:

  • Logging calls on the IT Service Desk, prioritise and managing their timely resolution.
  • Escalation of support requests to internal / external support staff when necessary.
  • Supporting users in the use of computer equipment by providing advice or training.
  • Maintain & update internal documentation and database systems in a timely manner.
  • Monitoring of servers, backups and systems.
  • Be involved with various IT projects where deemed appropriate.
  • Identifying re-occurring tickets and provide suggestions for resolution.
  • Setting up new users in AD and Office 365
  • Establish a good working relationship with employees and stakeholders to help improve the customer and business perception
  • Ensure that all tickets are well-documented and actionable with accurate notes
  • Monitor & administer current backup solutions
  • Basic network troubleshooting.
  • Undertake any other duties commensurate to the job as may be reasonably required

About Us

EV Cargo is one of the UK’s largest providers of transport, logistics and freight forwarding services and logistics technology – created by the consolidation of EV Cargo Logistics, EV Cargo Technology, EV Cargo Solutions, EV Cargo Global Forwarding and Palletforce into a corporate structure under a new single brand.

EV Cargo ensures international delivery of goods at a better value, providing warehousing and distribution solutions that help businesses grow. Global brands benefit from a distribution chain with a global reach and access to EV Cargo’s portfolio of multimodal transport links.

The business was created by specialist investor EmergeVest by consolidating ownership of six of the UK’s leading logistics companies. With £850 million of revenue, EV Cargo is the largest privately-owned logistics business in the UK, providing mission-critical supply chain services to a portfolio of great customers and leading brands.

Apply for the role with a CV and cover letter here.


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