Application Support Analyst

Job Title: Application Support Analyst
Division: EV Cargo Global Forwarding
Location: Gerrards Cross
Salary: Dependant on Experience
Closing Date: 23rd March 2021

At EV Cargo Global Forwarding, we know that our people are the cornerstone of our continued success. We have a fantastic opportunity for an Application Support Analyst to join us at our Head Office site in Gerrards Cross.

About the role

The Application Support Analyst (Cargowise) is a new role within the Digital Transformation Team and is pivotal to the ongoing transformation of the internal and external technical & operational service offering. The primary objective of the role is to support, review, design and implement business changes, working closely with operational teams to enhance our system deliverables and client experience.

The role would suit someone who has in-depth Cargowise system experience and looking to move from an operational/administration function to a supply chains systems and process role within the freight forwarding industry.

What will I be doing?

• Supporting the business and senior business analysis when deploying new business processes and features
• Supporting our core enterprise resource planning system (Cargowise) and, where necessary, new software solutions being developed
• Supporting multiple projects and business units whilst working to tight deadlines
• Use requirements to drive the design or review of process changes and to manage project scope, acceptance and deployment
• Plan, co-ordinate user testing, issue capture and resolution
• Produce written documentation to support your work, report on your findings and to present to stakeholders and peers when necessary
• To communicate with internal colleagues to understand the needs of departments and the organisation as a whole
• Work with external stakeholders to understand and investigate feedback into the service, function or product provided
• Consider opportunities and potential risks attached to suggestions you make
• Identify the processes and information technology required to introduce your recommendations
• Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
• Support staff and teams when deploying recommended changes, including helping to resolve any issues
• Undertake any other duties commensurate to the job as may be reasonably required

What are the requirements?

•  Operational knowledge of Cargowise essential
• You will have your GCSE Maths and English Level 4 (Grade C) and above
• 2-5 years Operational & Industry knowledge ideally within a multi-modal environment
• Ability to question processes and existing practices
• Organisation and planning skills, with a proven ability to work on own initiative
• Proven ability to prioritise workloads and meet tight deadlines
• Process driven & analytically minded
• You will have excellent communication skills, spoken and written
• Proven ability to work effectively as part of a team and as a team / project leader
• Strong PC Literacy including Word, Excel, Project & Visio
• Pragmatic / can do attitude with a flexible approach to working practices
• Willingness to travel if required
• Occasionally unsocial hours work
• Willingness to undertake further self-development

Who are we?

We are EV Cargo Global Forwarding, a supply chain and logistics company and one of the UK’s largest freight forwarders. We have been a significant force in the industry for over 50 years.

Our Benefits

• 25 days annual leave, plus bank holidays
• Company pension Scheme
• Death in Service scheme 3 x salary increasing to 6 x salary if join pension scheme
• Access to EAP scheme
• Access to cycle to work scheme
• Range of voluntary benefits

EV Cargo Global Forwarding reserves the right to close the vacancy before the stated closing date if a high volume of applications are received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

To apply for this vacancy, we are only a few easy clicks away so come join us by applying here.

If you have any queries, please contact the Human Resources team.