In this role will have responsibility for the incident, problem and request fulfilment processes. You will provide 2nd line support to internal and external customers for applications supported by EV Cargo.

Closing Date: July 29th 2022

Job Title: Application Support Analyst
Business Unit: EV Cargo
Location: Hybrid working will be considered with the option of working at either our Gerrards Cross or Leeds offices
Employment Type: Full Time
Salary: Up to £35,000
Closing Date: 29/07/2022

Description of Role

In this role will have responsibility for the incident, problem and request fulfilment processes. You will provide 2nd line support to internal and external customers for applications supported by EV Cargo.

The role:

  • Work as part of the technology team, within service delivery, to manage and maintain current systems
  • Provide 2nd line support to EV Cargo customers
  • Respond to, rectify, and resolve incidents within specified Service Level Agreement targets and escalate if needed
  • Fulfil customer requests accurately and in a timely manner
  • To assist and support in diagnosis and resolution of application support incidents and problems in a range of client critical software applications and find the more appropriate resolution
  • Deployment of application enhancements
  • Test software components
  • Provide configuration assistance to customers and partners building solutions
  • Builds and maintains positive relationships with all key stakeholders across the Business
  • Proactively highlighting where standards are not being upheld and working with
  • the person or team to address through education
  • Support and maintain existing applications in line with strategy and ensure they run to maximum efficiency
  • Systems management and the monitoring of back-office server processes

What are we looking for?

  • Educated to degree level or specific education/experience in software support, development, databases or infrastructure
  • Have a strong customer-centred ethic with a focus on improving customer experience and taking pride in customer satisfaction
  • Demonstrates a motivated attitude towards achieving commitments
  • Have excellent communication skills, spoken and written
  • High attention to detail and a keen emphasis on accuracy
  • Ability to work to deadlines, along with the flexibility to manage changing priorities and the ability to multi-task
  • Proven ability to sustain high level of performance under pressure and remain focused
  • Ability to self-motivate, self-manage and work both autonomously and as part of a team
  • Looking for a future career and progression within a growing company

This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business.

What will we offer?

With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, excellent pension scheme and life assurance.

There’s no doubt that you will be compensated for your hard work and commitment so if you are looking for a fast-paced company, with a global brand and a strong UK presence that actively invests in its people, then this is an excellent opportunity for you to work within a friendly, proactive successful team.

Diversity and Inclusion

Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.

By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Apply for the role here.

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