Apprentice Application Support Analyst

Job Title: Apprentice Application Support Analyst
Location: This role is hybrid with required travel to either of our offices in Gerrards Cross (SL9 7AP) or Leeds (LS1 5DE).Employment Type: Full Time
Salary:  Up to £18,000
Closing Date: 31/03/2023

The Role:

Are you a problem-solver with a desire to get the best outcomes for customers? Join us as an Apprentice Application Support Analyst within our Application Support Team. You will work towards a Level 4 Application Support Lead qualification and start your exciting career with EV Cargo.

Rewards and Benefits:

With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, employee recognition scheme, excellent pension scheme, life assurance and access to reward gateway.

Key Responsibilities:

During your apprenticeship you will learn to:

• Work as part of the technology team, to manage and maintain current systems.
• Provide 2nd line support to EV Cargo customers.
• Respond to, rectify, and resolve incidents within specified Service Level Agreement targets and escalate if needed.
• Fulfil customer requests accurately and in a timely manner.
• To assist and support in diagnosis and resolution of application support incidents and problems in a range of client critical software applications and find the more appropriate resolution.
• Deployment of application enhancements.
• Test software components.
• Provide configuration assistance to customers and partners building solutions.
• Builds and maintains positive relationships with all key stakeholders across the business.
• Support and maintain existing applications in line with strategy and ensure they run to maximum efficiency.
• Systems management and the monitoring of back-office server processes.

Our Ideal Candidate Will Have:

• Qualifications. Level 2 in English & Maths gained prior or during the apprenticeship where appropriate.
• Experience. Successful candidates will show an interest in the technology/logistics industries. Candidates will be computer literate with experience in Microsoft packages. Previous customer service experience is desirable but not essential.
• Communication. Have excellent communication skills, spoken and written.
• Planning & Organisation. Have excellent problem solving skills, high attention to detail and a keen emphasis on accuracy.
• Influence & Persuasion. Demonstrate a motivated attitude towards achieving commitments. Ability to work to deadlines, along with the flexibility to manage changing priorities and the ability to multi-task. Ability to sustain high level of performance under pressure and remain focussed. Ability to self-motivate, self-manage and work both autonomously and as part of a team.
• People & Self Development. If you are looking for a future career and progression within a growing company this really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business. You will have the ability to self-motivate, self-manage and work both autonomously and as part of a team.

DIVERSITY AND INCLUSION

Equality, diversity and inclusivity are at the heart of everything EV Cargo does.  We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.  By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

Apply for the role here.