Join us as an Customer Service Advisor in Ashby de la Zouch

Closing Date: March 24th 2023

Job Title: Customer Service Advisor
Location:  Office based – Ashby-de-la-Zouch (LE65 1JR)
Employment Type: Full Time – This role will be 4-on/4-off (0600 – 1800)
Salary:  Competitive based on experience
Closing Date: 24/03/2023

Description of Role:

Join us as our Customer Service Advisor within our EV Cargo Solutions team.

Rewards and Benefits:

With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, employee recognition scheme, excellent pension scheme, life assurance and access to reward gateway.

Key Responsibilities:

  • Be the main point of contact with the customer for day-to-day communication
  • Be the first point of escalation for issue resolution – responding to email and phone queries
  • Develop strong working relationships and trust with key contacts
  • Ensure compliance to KPI targets by taking a proactive approach to the role
  • Take ownership and responsibility from the initial order through to successful delivery
  • Proactively monitor all areas of key sensitivity
  • Responsible for compilation and distribution of relevant reports and KPI’s
  • Clear and concise record keeping of all issues and actions taken

Our Ideal Candidate will have:

  • Qualifications. A Level 2 in English & Maths.
  • Experience. Previous experience of working within a team environment. Previous customer service experience along with excellent customer service skills. Experience of Windows 10 in a business capacity. Knowledge of driver hours. Previous experience in transport logistics would be advantageous but not essential. Administration skills.
  • Communication. You will have excellent communication skills, spoken and written. An approachable attitude and a flexible approach to work. Excellent telephone manner.
  • Influence & Persuasion. A methodical and structured approach to problem solving.
  • People & Self Development. You will be highly organised with good attention to detail, good at prioritising tasks and great team player. You will have the ability to stay calm under pressure and a methodical and thorough approach to work.

Diversity and Inclusion:

Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.

By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

Apply for the role here.

Other Careers
Senior Infrastructure Engineer
Read more
Cyber Security Manager
Read more
Marketing Coordinator
Read more