Join us as our Customer Services Assistant on a Fixed Term Contract (maternity cover)  on a 4 on 4 off rota, working 6am to 6pm.

Closing Date: August 31st 2022

Job Title:  Customer Services Assistant
Business Unit: EV Cargo
Location: Ashby (LE65 1JR) – On Site
Employment Type:  Fixed Term (maternity cover) – on a 4 on 4 off Rota
Salary: Competitive + shift allowance
Closing Date: 31/08/2022

Description of Role

Join us as our Customer Services Assistant on a Fixed Term Contract (maternity cover) within our Solutions Team on a 4 on 4 off rota, working 6am to 6pm.

Working as part of the EV Cargo Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be working with large-scale well-known customer brands and multiple carriers across the UK.

The role:

  • Be the main point of contact with the customer for information sharing and issue resolution.
  • Develop strong working relationships and trust with key contacts.
  • Ensure cost and service compliance to internal and customer processes.
  • Take ownership and responsibility from the initial order through to successful delivery.
  • Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
  • Responsible for compilation and distribution of relevant reports and KPI’s.

What are we looking for?

  • You will have your GCSE Maths and English Level 4 (Grade C) and above
  • You will have excellent communication skills, spoken and written
  • Build good working relationships with work colleagues and our customers
  • Proven ability to work effectively as part of a team
  • Previous customer service experience
  • Experience of Windows 10 in a business capacity
  • An approachable attitude
  • A can do attitude with a flexible approach
  • Proven ability to prioritise workloads and meet tight deadlines
  • Highly organised and able to handle difficult situations
  • Proven ability to work on own initiative
  • Strong PC Literacy including Word & Excel
  • Looking for a future career and progression within a growing company

This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business.

What will we offer?

With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave,  excellent pension scheme and life assurance.

There’s no doubt that you will be compensated for your hard work and commitment so if you are looking for a fast-paced company, with a global brand and a strong UK presence that actively invests in its people, then this is an excellent opportunity for you to work within a friendly, proactive successful team.

Diversity and Inclusion

Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.

By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Apply for the role here.

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