Join us as our Field Support Engineer & Trainer within our Global IT Team

Closing Date: July 15th 2022

Job Title: Field Support Engineer & Trainer
Business Unit: EV Cargo
Location: In this role there is a requirement to visit sites 3-4 days per week – the base for this role will be Burton Upon Trent (DE14 2SY)
Employment Type: Full Time
Salary: Up to £29,000 dependant on experience, plus a car allowance of £4,000 per annum
Closing Date: 15/06/2022

Description of Role

In this role you will train users in the use of new and existing applications on our internal alliance system and visit depot and customer sites to deploy and maintain IT systems, whilst correcting issues within our software and hardware installations.

  • Designing and executing training courses to ensure users are expert in the use of our systems
  • Hosting and organising training courses for depot, customer and Hub users
  • Visiting depot and customer sites to assist with technical issues
  • Implementing new integrations and functionality at depot and customer sites
  • Assisting the IT helpdesk function to provide telephone support for users
  • Ensuring onsite work is planned in advance and formal sign off is obtained once work is complete
  • Understanding the needs of the internal or external customer and keep them in mind when taking or making decisions
  • To carry out all your duties and responsibilities with reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work.

What are we looking for?

  • GCSES in Maths and English Level 4 (Grade C) and above
  • Experience of UK travel to offer in person or remote training
  • The ability to effectively communicate, facilitate, present and train
  • Have a comprehensive understanding of how to deliver engaging training and support material
  • The great ability of logical and analytical thinking and structured way of working
  • Ability to dig into subjects to find out the root cause of issues
  • Strong troubleshooting skills
  • Build good working relationships with work colleagues and our customers
  • Proven ability to work effectively as part of a team
  • Proven ability to prioritise workloads and meet tight deadlines
  • Looking for a future career and progression within a growing company

What will we offer?

With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, excellent pension scheme and life assurance.

There’s no doubt that you will be compensated for your hard work and commitment so if you are looking for a fast-paced company, with a global brand and a strong UK presence that actively invests in its people, then this is an excellent opportunity for you to work within a friendly, proactive successful team.

Diversity and Inclusion

Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.

By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Apply for the role here.

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