Join us as Import & Customs Bureau Manager at our offices in Southampton where you will ensure high levels of customer service across all areas from implementing changes to measuring complete services for all our customers.

Closing Date: July 29th 2022

Job Title: Import & Customs Bureau Manager
Location: Southampton – SO14 2AQ
Employment Type: Full Time
Salary: Competitive dependent on experience, plus car allowance
Closing Date: 29/07/2022

Description of Role

EV Cargo have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

It’s therefore an exciting time to join our team and be part of our journey.

The role:
Join us as Import & Customs Bureau Manager at our offices in Southampton where you will ensure high levels of customer service across all areas from implementing changes to measuring complete services for all our customers, you will manage workflow across the office, identify and implement efficiencies and carrying our costing and profit analysis.

Where will you be working?
You will be based at our office in Southampton.

Key Responsibilities

Managing the Team:

  • Manage the full recruitment procedure including interviews, induction and carrying out probation reviews
  • Tackle any staff issued raised & carry out performance & grievance procedures as necessary
  • Motivate staff & maintain high levels of morale across the office
  • Ensure teams have their desk adequately covered
  • Monitor productivity to ensure they meet and look to exceed set criteria
  • Support members of the office with issues in all areas and escalate as necessary
  • Undertake appraisals to the required standard and time frame, also ensuring those reporting in to you do the same
  • Carry out succession planning for key roles within the office
  • Manage staff sickness absence in your area and escalate as per internal policies
  • Monitor staff holiday requests

Other Core Duties:

  • Taking ownership of the branch customers to reduce need for Senior Management involvement
  • Be the ‘first port of call’ for any Team Leader queries
  • Migrate any improvements to other accounts if and where appropriate
  • Identify customer needs & propose solutions where possible
  • Implementation, set up & monitoring of new accounts/procedures and ensuring all details are noted within the team and systems
  • Regular feedback with the Senior Management
  • Escalate any potential major issues to Senior Management
  • Organise client presentations
  • Look at forecasts, peaks & troughs and communicate to Senior Management
  • Be aware of and address any H&S issues around the office
  • Identifying poor service levels from other departments and investigate
  • Attend both internal & external meetings as required
  • Coordinate work-related activities & events

Essential Criteria

What we’re looking for:

  • You will have your GCSE Maths and English Level 4 (Grade C) and above
  • You will have excellent communication skills, spoken and written
  • Experience in managing a team.
  • Strong Customs knowledge, including CFSP
  • Build good working relationships with work colleagues and our customers
  • Excellent attention to detail, friendly and helpful nature
  • Proven ability to prioritise workloads and meet tight deadlines.
  • Able to handle difficult situations.
  • Proven ability to work on own initiative.
  • Strong PC Literacy including Word and Excel
  • Looking for a future career and progression within a growing company

This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business.

WHAT WILL WE OFFER? With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, excellent pension scheme and life assurance.
There’s no doubt that you will be compensated for your hard work and commitment so if you are looking for a fast-paced company, with a global brand and a strong UK presence that actively invests in its people, then this is an excellent opportunity for you to work within a friendly, proactive successful team.

Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

We reserve the right to close the vacancy before the stated closing date if a high volume of applications is received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

If you have any queries, please contact: [email protected]

Apply for the role here.

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