The Ocean Freight Team Leader, through daily leadership and management of workflow, will support the team in ensuring a complete customer service to its clients.

Closing Date: January 31st 2022

Job Title: Ocean Freight Team Leader
Division: EV Cargo Global Forwarding
Location: Manchester
Employment Type: Full Time
Salary: Competitive
Closing Date: 12/12/2021

Description of Role

EV Cargo Global Forwarding have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

It’s therefore an exciting time to join our team and be part of our journey.

The role:
The Ocean Freight Team Leader, through daily leadership and management of workflow, will support the team in ensuring a complete customer service to its clients, identify potential efficiency gains and implement processes to take advantage of them. You will also assist in the completion of any personnel tasks in the team.

Where will you be working?
You will be based at the World Freight Terminal at Manchester Airport

What you can expect from us:
We are committed to providing a supportive and inclusive culture and we believe our employees should receive a competitive and flexible offer.  We have great flexible policies to suit the different lifestyles of our colleagues, we recognise and reward our colleagues in many different ways  to demonstrate our commitment to our core values of growth, innovation and sustainability and we provide training, mentoring and apprenticeship programmes through our learning academy.

The company is committed to providing equality of opportunity for all of its people and of demonstrating valuing diversity and inclusivity, in all aspects of our business relationships, both in the workplace and in our business communities.

What you get in return:
User-added image

EV Cargo Global Forwarding reserves the right to close the vacancy before the stated closing date if a high volume of applications received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

Key Responsibilities

What will be your key responsibilities?

Staff

  • Assist with the interview & probation review process
  • Motivate staff & keep a high level of morale within the team
  • Ensure team is adequately covered between 08:00 & 17:30
  • Support members of the team with issues from other departments / offices / suppliers / customers and escalate as necessary
  • Tackle any staff issue that arises and raise with manager if necessary
  • Train staff in all aspects of day-to-day tasks & identify any needs for further training

Customers

  • Handle customer issues / disputes / complaints etc
  • Make Supervisor aware of any issues that need escalating
  • Monitor new customers to ensure they are implemented correctly
  • Attend any customer meetings as necessary
  • Identify additional areas / services we can sell to existing customers

Workload

  • Ensure team is adequately staffed including an even balance of overtime if necessary
  • Ensure team is up to date at all times
  • Support team with day-to-day work during times of sickness / holiday etc
  • Ensure action lists for all SCM customers are up to date at all times

Monitoring

  • Ensure all accuracy in maintained by the team by completion and adaptation of checking where required.
  • Ensure that Allport credit control procedures are adhered to
  • Ensure all reports are completed on time for the clients
  • Ensure all emails are responded to quickly by the team.
  • Ensure any requests from the clients are dealt with in an efficient and timely manner

Procedures

  • Ensure company/divisional/office policy is passed on, understood and followed by the team at all times
  • Investigate non-conformances against the team and take corrective and preventative measures as appropriate
  • Identify procedural inadequacies & offer suggestions for improvements

Customs 

  • Ensure all deadlines are met, both internal & those defined by Customs
  • Promote accurate use of Customs tariff within the team to both increase efficiency & Customer service levels and ensure all
  • targets set for completion of customs entries are completed on the team, Pass on learning’s from issues raised by customs audits
  • Support & monitor the C18 / C285 process

Essential Criteria

What we’re looking for:

  • You will have your GCSE Maths and English Level 4 (Grade C) and above
  • You will have excellent communication skills, spoken and written
  • Build good working relationships with work colleagues and our customers
  • Excellent attention to detail, friendly and helpful nature
  • Proven ability to prioritise workloads and meet tight deadlines.
  • Able to handle difficult situations.
  • Strong PC Literacy including Word & Excel
  • Looking for a future career and progression within a growing company
  • Standard Office hours Monday to Friday, 37.5-hour week.
  • In depth knowledge of CNS, Destin8, CHIEF, Datafreight is preferable, understand Incoterms and understand profiles and rates

Apply for the role here.

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