{"id":98302,"date":"2021-07-12T15:36:01","date_gmt":"2021-07-12T14:36:01","guid":{"rendered":"https:\/\/evc.extramilecommunications.dev\/here-for-our-customers-all-year-round\/"},"modified":"2024-07-02T15:08:27","modified_gmt":"2024-07-02T14:08:27","slug":"here-for-our-customers-all-year-round","status":"publish","type":"post","link":"https:\/\/www.evcargo.com\/pl\/here-for-our-customers-all-year-round\/","title":{"rendered":"Tutaj dla naszych klient\u00f3w przez ca\u0142y rok"},"content":{"rendered":"<p>W EV Cargo jeste\u015bmy dumni z codziennego wsparcia, jakie oferujemy naszym klientom. Naszym zadaniem w dziale Wsparcia Aplikacji jest zapewnienie, \u017ce \u015bwietna obs\u0142uga, kt\u00f3r\u0105 otrzymujesz w fazie wdra\u017cania, b\u0119dzie trwa\u0142a d\u0142ugo po uruchomieniu Twojego produktu oprogramowania. W tym artykule przedstawi\u0119 Ci przegl\u0105d tego, w jaki spos\u00f3b nasz zesp\u00f3\u0142 Wsparcia Aplikacji pomaga wspiera\u0107 Twoje produkty EV Cargo Technology.<\/p>\n<p>Wi\u0119kszo\u015b\u0107 klient\u00f3w prowadzi w\u0142asn\u0105 obs\u0142ug\u0119 pierwszej linii wsparcia. To podej\u015bcie sprawdza si\u0119, poniewa\u017c szczeg\u00f3\u0142owa wiedza na temat proces\u00f3w biznesowych i szerszej infrastruktury wysunie si\u0119 na pierwszy plan na pierwszej linii, wsp\u00f3\u0142pracuj\u0105c z u\u017cytkownikami ko\u0144cowymi w celu zidentyfikowania problem\u00f3w ze szkoleniem i procesem. Nast\u0119pnie wkraczamy na drug\u0105 lini\u0119, zapewniaj\u0105c punkt eskalacji, je\u015bli zesp\u00f3\u0142 pierwszej linii b\u0119dzie musia\u0142 wezwa\u0107 bardziej specjalistyczn\u0105 wiedz\u0119 techniczn\u0105 dotycz\u0105c\u0105 produkt\u00f3w EV Cargo Technology. Jeste\u015bmy elastyczni w naszych sposobach pracy, wi\u0119c je\u015bli nasz standardowy model wsparcia nie jest dla Ciebie odpowiedni, nasz zesp\u00f3\u0142 handlowy pomo\u017ce Ci znale\u017a\u0107 idealne rozwi\u0105zanie.<\/p>\n<p>Najpierw poznasz zesp\u00f3\u0142 wsparcia aplikacji w tygodniach po uruchomieniu produktu: przej\u015bcie od zespo\u0142u dostarczaj\u0105cego, kt\u00f3ry wdra\u017ca produkt, do zespo\u0142u wsparcia aplikacji nie nast\u0119puje z dnia na dzie\u0144. Mamy podej\u015bcie fazowe, zwane Early-Life Support (ELS), w kt\u00f3rym zesp\u00f3\u0142 dostarczaj\u0105cy i zesp\u00f3\u0142 wsparcia aplikacji \u015bci\u015ble ze sob\u0105 wsp\u00f3\u0142pracuj\u0105 przez kilka tygodni po uruchomieniu, aby zapewni\u0107 p\u0142ynne przej\u015bcie do Business as Usual (BAU).<\/p>\n<p>Zawsze staramy si\u0119 budowa\u0107 dobr\u0105 wiedz\u0119 na temat sposob\u00f3w pracy naszych klient\u00f3w, staj\u0105c si\u0119 zaufanym \u017ar\u00f3d\u0142em informacji i wsparcia. Struktura naszego zespo\u0142u pozwala nam zapewni\u0107 terminowe odpowiedzi przy jednoczesnym zachowaniu osobistego kontaktu. Zesp\u00f3\u0142 ds. wsparcia aplikacji obejmuje Wielk\u0105 Brytani\u0119 i Hongkong, co oznacza, \u017ce jeste\u015bmy dost\u0119pni dla klient\u00f3w w r\u00f3\u017cnych strefach czasowych. Prowadzimy r\u00f3wnie\u017c ca\u0142odobow\u0105 obs\u0142ug\u0119 na telefon z Wielkiej Brytanii, zapewniaj\u0105c ca\u0142odobowe wsparcie w nag\u0142ych wypadkach.<\/p>\n<p>Opr\u00f3cz wsparcia BAU zesp\u00f3\u0142 proaktywnie monitoruje witryny klient\u00f3w w celu identyfikacji potencjalnych usprawnie\u0144. W stosownych przypadkach b\u0119dziemy przeprowadza\u0107 regularne przegl\u0105dy incydent\u00f3w z klientami, aby zapewni\u0107 nadz\u00f3r na wysokim szczeblu i wsp\u00f3\u0142pracowa\u0107 z klientami, aby pom\u00f3c utrzyma\u0107 liczb\u0119 incydent\u00f3w na niskim poziomie. Nadzorujemy r\u00f3wnie\u017c proces wdra\u017cania, zapewniaj\u0105c, \u017ce po zaprojektowaniu, opracowaniu i przetestowaniu zmian proces ich przekazywania do produkcji jest r\u00f3wnie solidny, jak samo wdro\u017cenie.<\/p>\n<p>Przyjrzeli\u015bmy si\u0119 tylko niekt\u00f3rym sposobom, w jakie zesp\u00f3\u0142 ds. wsparcia aplikacji pomaga zapewni\u0107, \u017ce uzyskasz najlepsze efekty z produkt\u00f3w EV Cargo Technology d\u0142ugo po zako\u0144czeniu pocz\u0105tkowej implementacji. Je\u015bli jest co\u015b jeszcze, co chcia\u0142by\u015b wiedzie\u0107, <a href=\"https:\/\/www.evcargotech.com\/contact-us\/\">prosz\u0119 o kontakt poprzez stron\u0119 internetow\u0105<\/a> \u2013 czekamy na kontakt z Pa\u0144stwa strony.<\/p>","protected":false},"excerpt":{"rendered":"<p>W EV Cargo jeste\u015bmy dumni z codziennego wsparcia, jakie oferujemy naszym klientom. Naszym zadaniem w dziale Wsparcia Aplikacji jest zapewnienie, \u017ce \u015bwietna obs\u0142uga, kt\u00f3r\u0105 otrzymujesz w fazie wdra\u017cania, b\u0119dzie trwa\u0142a d\u0142ugo po uruchomieniu Twojego produktu oprogramowania.<\/p>","protected":false},"author":5,"featured_media":183274,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[50],"tags":[206],"postlocation":[],"posttype":[],"postservice":[],"class_list":["post-98302","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Here for Our Customers All Year Round - EV Cargo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.evcargo.com\/pl\/here-for-our-customers-all-year-round\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Here for Our Customers All Year Round - EV Cargo\" \/>\n<meta property=\"og:description\" content=\"At EV Cargo, we are proud of the day-to-day support we offer to our customers. Our job in Application Support is to ensure that the great service you receive during implementation phase continues long after your software product goes live.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.evcargo.com\/pl\/here-for-our-customers-all-year-round\/\" \/>\n<meta property=\"og:site_name\" content=\"EV Cargo\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-12T14:36:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-02T14:08:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.evcargo.com\/wp-content\/uploads\/2024\/01\/20.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1380\" \/>\n\t<meta property=\"og:image:height\" content=\"792\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Extramile\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Extramile\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/\"},\"author\":{\"name\":\"Extramile\",\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#\\\/schema\\\/person\\\/573a241aeca1b761eca1a71200f127c0\"},\"headline\":\"Here for Our Customers All Year Round\",\"datePublished\":\"2021-07-12T14:36:01+00:00\",\"dateModified\":\"2024-07-02T14:08:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/\"},\"wordCount\":449,\"publisher\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.evcargo.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/20.jpg\",\"keywords\":[\"Software\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"pl-PL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/\",\"url\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/\",\"name\":\"Here for Our Customers All Year Round - EV Cargo\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.evcargo.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/20.jpg\",\"datePublished\":\"2021-07-12T14:36:01+00:00\",\"dateModified\":\"2024-07-02T14:08:27+00:00\",\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/ur\\\/here-for-our-customers-all-year-round\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.evcargo.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/20.jpg\",\"contentUrl\":\"https:\\\/\\\/www.evcargo.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/20.jpg\",\"width\":1380,\"height\":792},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/\",\"name\":\"EV Cargo\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#organization\",\"name\":\"EV Cargo\",\"alternateName\":\"EVC\",\"url\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.evcargo.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/ev-cargo-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.evcargo.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/ev-cargo-logo.png\",\"width\":364,\"height\":78,\"caption\":\"EV Cargo\"},\"image\":{\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.evcargo.com\\\/de\\\/#\\\/schema\\\/person\\\/573a241aeca1b761eca1a71200f127c0\",\"name\":\"Extramile\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4d168442295cd39d9d3845fd5f8676a34f8965750d91cfb9246fdbef454cb018?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4d168442295cd39d9d3845fd5f8676a34f8965750d91cfb9246fdbef454cb018?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4d168442295cd39d9d3845fd5f8676a34f8965750d91cfb9246fdbef454cb018?s=96&d=mm&r=g\",\"caption\":\"Extramile\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Jeste\u015bmy do dyspozycji naszych klient\u00f3w przez ca\u0142y rok - EV Cargo","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.evcargo.com\/pl\/here-for-our-customers-all-year-round\/","og_locale":"pl_PL","og_type":"article","og_title":"Here for Our Customers All Year Round - EV Cargo","og_description":"At EV Cargo, we are proud of the day-to-day support we offer to our customers. Our job in Application Support is to ensure that the great service you receive during implementation phase continues long after your software product goes live.","og_url":"https:\/\/www.evcargo.com\/pl\/here-for-our-customers-all-year-round\/","og_site_name":"EV Cargo","article_published_time":"2021-07-12T14:36:01+00:00","article_modified_time":"2024-07-02T14:08:27+00:00","og_image":[{"width":1380,"height":792,"url":"https:\/\/www.evcargo.com\/wp-content\/uploads\/2024\/01\/20.jpg","type":"image\/jpeg"}],"author":"Extramile","twitter_card":"summary_large_image","twitter_misc":{"Napisane przez":"Extramile","Szacowany czas czytania":"2 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/#article","isPartOf":{"@id":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/"},"author":{"name":"Extramile","@id":"https:\/\/www.evcargo.com\/de\/#\/schema\/person\/573a241aeca1b761eca1a71200f127c0"},"headline":"Here for Our Customers All Year Round","datePublished":"2021-07-12T14:36:01+00:00","dateModified":"2024-07-02T14:08:27+00:00","mainEntityOfPage":{"@id":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/"},"wordCount":449,"publisher":{"@id":"https:\/\/www.evcargo.com\/de\/#organization"},"image":{"@id":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/#primaryimage"},"thumbnailUrl":"https:\/\/www.evcargo.com\/wp-content\/uploads\/2024\/01\/20.jpg","keywords":["Software"],"articleSection":["Blog"],"inLanguage":"pl-PL"},{"@type":"WebPage","@id":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/","url":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/","name":"Jeste\u015bmy do dyspozycji naszych klient\u00f3w przez ca\u0142y rok - EV Cargo","isPartOf":{"@id":"https:\/\/www.evcargo.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/#primaryimage"},"image":{"@id":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/#primaryimage"},"thumbnailUrl":"https:\/\/www.evcargo.com\/wp-content\/uploads\/2024\/01\/20.jpg","datePublished":"2021-07-12T14:36:01+00:00","dateModified":"2024-07-02T14:08:27+00:00","inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/"]}]},{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/www.evcargo.com\/ur\/here-for-our-customers-all-year-round\/#primaryimage","url":"https:\/\/www.evcargo.com\/wp-content\/uploads\/2024\/01\/20.jpg","contentUrl":"https:\/\/www.evcargo.com\/wp-content\/uploads\/2024\/01\/20.jpg","width":1380,"height":792},{"@type":"WebSite","@id":"https:\/\/www.evcargo.com\/de\/#website","url":"https:\/\/www.evcargo.com\/de\/","name":"\u0141adunek EV","description":"","publisher":{"@id":"https:\/\/www.evcargo.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.evcargo.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/www.evcargo.com\/de\/#organization","name":"\u0141adunek EV","alternateName":"EVC","url":"https:\/\/www.evcargo.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/www.evcargo.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.evcargo.com\/wp-content\/uploads\/2025\/02\/ev-cargo-logo.png","contentUrl":"https:\/\/www.evcargo.com\/wp-content\/uploads\/2025\/02\/ev-cargo-logo.png","width":364,"height":78,"caption":"EV Cargo"},"image":{"@id":"https:\/\/www.evcargo.com\/de\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.evcargo.com\/de\/#\/schema\/person\/573a241aeca1b761eca1a71200f127c0","name":"Extramile","image":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/secure.gravatar.com\/avatar\/4d168442295cd39d9d3845fd5f8676a34f8965750d91cfb9246fdbef454cb018?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4d168442295cd39d9d3845fd5f8676a34f8965750d91cfb9246fdbef454cb018?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4d168442295cd39d9d3845fd5f8676a34f8965750d91cfb9246fdbef454cb018?s=96&d=mm&r=g","caption":"Extramile"}}]}},"_links":{"self":[{"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/posts\/98302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/comments?post=98302"}],"version-history":[{"count":0,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/posts\/98302\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/media\/183274"}],"wp:attachment":[{"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/media?parent=98302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/categories?post=98302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/tags?post=98302"},{"taxonomy":"postlocation","embeddable":true,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/postlocation?post=98302"},{"taxonomy":"posttype","embeddable":true,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/posttype?post=98302"},{"taxonomy":"postservice","embeddable":true,"href":"https:\/\/www.evcargo.com\/pl\/wp-json\/wp\/v2\/postservice?post=98302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}