Job Title: Senior Delivery Consultant
Division: EV Cargo Technology
Location: Gerrards Cross SL9
Salary: £40,000 – £50,000 a year
Closing Date: Candidate Dependant

What is the opportunity?

This Senior Delivery Consultant job is working within the Delivery team at EV Cargo Technology, and can be based at any EV Cargo Technology office around the UK. This is a full-time permanent job.

Within this growing team, you will report to the Principal Delivery Consultant and will be responsible for acting as an interface between EV Cargo Technology’s customers and internal teams, identifying customer processes and relevant configuration for internal technical teams to deliver and understanding customer requests for product enhancements and feeding into the Product Enhancement Request process for Product suitability review (whilst managing the customer expectations and articulating responses to requests in a knowledgeable manner in favour in support of the Product Managers. This is a key role for the business and we need someone who has significant experience of working within a similar environment. Working in this Senior Delivery Consultant job, you will come into contact with customers, clients and colleagues on a regular basis and it is vital that you are able to manage these relationships professionally while ensuring that the objectives and aims of the business are met.

Key Responsibilities:

  • Successfully upgrading customers to latest required Product version
  • Assisting the EV Cargo Technology Development Team with the resolution of reported defects
  • Knowledge transfers to EV Cargo Technology’s Application Support Team and testing/QA teams
  • Testing and triaging of defects reported by customers and EV Cargo Technology test/QA team and working closely with EV Cargo Technology’s development team to resolve them
  • Produce accurate data mapping documentation to ensure smooth exchange of data between customer & EV Cargo Technology systems
  • Creates well-structured and professional documentation utilising tools to analyse data and build process flow diagrams that explain business and technical processes effectively
  • Actively promote EV Cargo Technology products and services to customers to support and enable pipeline growth
  • Undertake knowledge sharing within direct professional services team as well as with wider internal stakeholders to build and develop best practices throughout EV Cargo Technology
  • Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. The following reflect other regular functions of the job:
  • Providing pre and post-sales support, including attending customer meetings, demonstrating EV Cargo Technology products to customers and engaging with internal teams
  • Working closely with EV Cargo Technology’s Product and R&D teams to develop functionality that enhances EV Cargo Technology Products and Product portfolio
  • Assisting the EV Cargo Technology Support, Development and Product Teams with the resolution of customer production issues
  • Demonstrating new and existing Product functionality to customers and internal teams
  • Provide training support to customer

What will you need to succeed?

We are looking for someone wants to join our business at a key moment in our journey and grow with us and share in our success story.

We will offer you a supportive environment where you will be exposed to new experiences and opportunities, however previous experience in a similar position will ultimately lead to your success, and it is essential that you have experience of demonstrating aptitude for software configuration and/or computational languages (SQL is desirable), can concisely detail information that is tailored to the audience, can demonstrate strong problem solving ability and can build strong and effective business relationships.

Due to the nature of the role we are unable to consider applications from anyone who does not have experience of using the Microsoft Office Suite including Word, Excel and Visio
As a company we place a strong emphasis on the interactions that take place globally across the business and, as a Senior Delivery Consultant, this is especially important as you will be communicating with key stakeholders within the business and externally. Therefore it is essential that you conduct yourself in a professional manner and can ensure that you always ensure that EV Cargo and EV Cargo Technologynology are represented in the best possible way. You will have keen eye for detail and be a quick learner.

About Us

EV Cargo is one of the UK’s largest providers of transport, logistics and freight forwarding services and logistics technology – created by the consolidation of EV Cargo Logistics, EV Cargo Technology, EV Cargo Solutions, EV Cargo Global Forwarding and Palletforce into a corporate structure under a new single brand.

EV Cargo ensures international delivery of goods at a better value, providing warehousing and distribution solutions that help businesses grow. Global brands benefit from a distribution chain with a global reach and access to EV Cargo’s portfolio of multimodal transport links.

The business was created by specialist investor EmergeVest by consolidating ownership of six of the UK’s leading logistics companies. With £850 million of revenue, EV Cargo is the largest privately-owned logistics business in the UK, providing mission-critical supply chain services to a portfolio of great customers and leading brands.

Apply for the role with a CV and cover letter here.

General

EmergeVest appoints Lawrence Lim as Director

EmergeVest, a Hong Kong-headquartered, growth-oriented private equity investment group with holdings that include EV Cargo, a leading global logistics-technology company...

Business News

EmergeVest announces Chief Sustainability Officer appointment

EmergeVest, a Hong Kong-headquartered, growth-oriented private equity investment group with holdings that include EV Cargo, a leading global logistics-technology company...

General

EmergeVest Announces Two Senior Appointments

EmergeVest, a Hong Kong-headquartered, growth-oriented private equity investment group with holdings that include EV Cargo, a leading global logistics-technology company...