Job Title: Technical Analyst
Division: EV Cargo
Location: Burton on Trent (1 position) / Ashby (1 position)
Salary: Competitive
Closing Date: Candidate Dependant

What is the opportunity?

EV Cargo is not a traditional company. The idea of doing something “because it’s how we have always done it” does not apply here. We are not looking for someone who wants to coast, someone who does not get involved. We don’t need someone who doesn’t share the drive, passion and motivation to grow the business and the IT function.

This Technical Analyst job is working within the IT Department at EV Cargo UK. This is a full-time permanent job.

Within this growing team, you will report to the IT Support Manager (Express and Solutions) and will be responsible for working to work to maintain the effectiveness of the IT Support Help desk, and to allow the business to develop further. This is a key role for the business, and we need someone who has significant experience of working within a similar environment. Working in this Technical Analyst job, you will come into contact with customers and colleagues on a regular basis and it is vital that you are able to manage these relationships professionally, while ensuring that the objectives and aims of the business are met.

Responsibilities:

  • Manage incoming IT requests and identifying the appropriate priority and action to be undertaken
  • To be able to work with call-logging / ticketing software
  • Work with Active Directory & Exchange – new user creation/account administration, etc.
  • To be able to work with a variety of Microsoft operating systems and Microsoft Office
  • To have communication skills, both written and oral with the ability to communicate clearly and concisely across all levels of the business.
  • Hardware and Software Support
  • In house application support

What you will need to succeed?

We are looking for someone wants to join our business at a key moment in our journey and grow with us and share in our success story.

We will offer you a supportive environment where you will be exposed to new experiences and opportunities, however previous experience in a similar position will ultimately lead to your success, and it is essential that you have experience of working in a 1st or 2nd line support function and have experience of working with AD and Exchange. Due to the nature of the role we are unable to consider applications from anyone who does not have experience in Windows server and desktop environments, prior experience in a technical support or service desk role, an understanding of Office 365 administration or an understanding of Active Directory.

As a company we place a strong emphasis on the interactions that take place globally across the business and, as a Technical Analyst this is especially important as you will be communicating with key stakeholders within the business and externally. Therefore it is essential that you conduct yourself in a professional manner and can ensure that you always ensure that EV Cargo is represented in the best possible way. You will have keen eye for detail and be a quick learner.

What you will get in return?

Working as a Technical Analyst at EV Cargo UK, you will earn a competitive salary, plus a 10% on-call allowance. We are also able to offer you a pension, on-site parking, flexible working, training opportunities, CPD and more. You will join a business that values the people who work for us, without you, we would not be where we are. This Technical Analyst is a key position, and we would love you to work for us.

This will be a challenging and rewarding role, and an opportunity to join a business with significant growth aspirations. If you are interested in this role, please apply and we will be in touch to review your application.

Apply for this role here

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