Job Title: Technical Support Analyst
Division: EV Cargo
Location: Burton on Trent
Salary: Competitive
Closing Date: Candidate Dependant

What is the opportunity?

EV Cargo is not a traditional company. The idea of doing something “because it’s how we have always done it” does not apply here. We are not looking for someone who wants to coast, someone who does not get involved. We don’t need someone who doesn’t share the drive, passion and motivation to grow the business and the IT function.

This Technical Support Analyst job is working within the IT team at EV Cargo UK in Burton-on-Trent. This is a full-time job.

Within this growing team, you will report to the IT Manager and will be responsible for customer service for all support queries, incoming IT requests identifying priority and actions to be taken, as well as ensuring all support required is logged and documented. This is a key role for the business and we need someone who has significant experience of working with Windows 10 and Office 2013 onwards and providing excellent customer service. Working in this Technical Analyst / Support Analyst job, you will come into contact with customers, clients and colleagues on a regular basis and it is vital that you are able to manage these relationships professionally, while ensuring that the objectives and aims of the business are met.

Responsibilities:

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Taking care of incoming IT requests and identifying the appropriate priority and action to be undertaken
  • Ensure that all support requires are adequately logged and documented
  • To take ownership of user problems and be proactive when dealing with user issues
  • Hardware and Software Support
  • In house application support

What you will need to succeed?

We are looking for someone wants to join our business at a key moment in our journey and grow with us and share in our success story.

We will offer you a supportive environment where you will be exposed to new experiences and opportunities, however previous experience in a similar position will ultimately lead to your success, and it is essential that you have experience of working with Microsoft Windows 10 and Office 2013 onwards, basic understanding of LAN & WAN networking, along with exceptional trouble shooting and customer service skills. Due to the nature of the role we are unable to consider applications from anyone who does not have experience of Windows/Office.

As a company we place a strong emphasis on the interactions that take place globally across the business and, as a Technical Support Analyst this is especially important as you will be communicating with key stakeholders within the business and externally. Therefore it is essential that you conduct yourself in a professional manner and can ensure that you always ensure that EV Cargo UK are represented in the best possible way. You will have keen eye for detail and be a quick learner.

What you will get in return?

Working as a Technical Support Analyst at EV Cargo UK, you will earn £22,000 per year. We are also able to offer you a pension, on-site parking, flexible working, training opportunities, CPD and more. You will join a business that values the people who work for us, without you, we would not be where we are. This Technical Support Analyst job is a key position, and we would love you to work for us.

Apply for this role here

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