区域运营经理

职称： 区域运营经理
地点： Remote/Hybrid
雇佣类型： 全职
薪水： A competitive salary
截止日期： 01/09/2026

角色：

The purpose of the Network Operations Team is to support Member Depot growth and confidence, through developing a consistent day to day customer experience, onboarding and managing capacity for deliveries, and resolving issues when they occur in a satisfactory and efficient manner.

The Regional Operations Manager will be responsible for Members in their area overseeing procedural operations and performance objectives. This role is critical for ensuring high service levels and knowledge.
Working alongside a team of Regional Operations Managers, the successful candidate will foster depot relationships from their initial implementation through various stages of Member growth whilst also being proactive with their colleagues to achieve the highest level of service and Member reputation.

主要职责：

• Proactive management of the compliance of all Member Depots
  o Agree overall standards and targets for all operational metrics – identify and work with target depots to improve their performance and achieve agreed standards across the board
  o Develop and use a concise depot health check process focused on compliance to Palletforce daily routines
  o Use a strategy of meetings, Teams calls, phone calls and electronic messaging to communicate at Depot Principal/Person in Charge level at depots to drive compliance – agree then how this is escalated and how.
  o Be empowered to challenge the depot when service is not up to standard and seek improvement
  o Complete ‘Deep Dives’ into specific depots to provide narrative to the business and guide solutions
  o Complete any depot training needs
  o Manage complaints arbitration process
  o Work with the Network Control Tower team to assist with efficient query resolution
• Relationship management
  o Build relationships with Member Depots to aid communications across the network and be available to assist with advice and guidance
  o Update Member Depot CRM
• Implementation of new Member Depots
  o Work with Member Recruitment Team from as early as possible on all new depot implementation projects
  o Complete the onboarding and training, and initial sign off operationally with the Depot Principals
  o Revisit and pass into normal operations
  o Refine and develop the onboarding process

西哈我们寻找的候选人是？ 

• 资格。 Certificate of Professional Competence in Road Transport desirable.
• 经验。 5 year’s experience in distribution/transport operations either within a local depot or hub environment. Ideally 2 years experience within pallet network operations.
• 沟通。 Have a strong customer-centred ethic with a focus on improving customer experience and taking pride in customer satisfaction. You will demonstrate a motivated attitude towards achieving commitments and have excellent communication skills, spoken and written. Ability to communicate at a variety of levels.
• 影响力和说服力。 You will be comfortable with leading and influencing people – even they are not your direct reports – and have experience at challenging behaviour, training and using data to persuade. Again – all at different levels within a variety of different businesses.
• 人与自我发展。 如果您正在一家成长型公司中寻找未来的职业和发展机会，那么这确实是一个绝佳的机会，可以加入我们的团队，他们始终致力于提供卓越的服务，并在行业内建立强大、积极的声誉。您将有能力自我激励、自我管理、自主工作和团队合作。

奖励和福利：

支持您的发展历程，帮助您成长并提供：

• 有竞争力的年假。
• Company car – full driving licence is essential, as the role involves travel for customer visits.
• 奖励网关 – 在 900 多家顶级零售商处获得大量折扣和现金返还，从杂货到健康产品、旅行等等！
• 员工认可计划。
• 优秀的养老金计划。

我们提倡鼓励创新思想的文化，我们感谢您的才华是我们成功的关键！

如果您对在我们公司工作感到兴奋并且相信自己非常适合这个职位，我们鼓励您申请。您可能正是我们要找的人！

多元化和包容性

Equality, diversity and inclusivity are at the heart of everything Palletforce does.  We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.  By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Palletforce reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

由于我们收到的申请量很大，很遗憾我们无法向未入围的申请者提供详细的反馈。

“让我们成为您的首选雇主”

在这里申请角色。