區域運營經理

職稱： 區域運營經理
地點： Remote/Hybrid
僱傭類型： 全職
薪水： A competitive salary
截止日期： 01/09/2026

角色：

網路營運團隊的目的是透過開發一致的日常客戶體驗、入職和管理交付能力以及以令人滿意和有效的方式解決出現的問題來支持會員倉庫的成長和信心。

區域營運經理將負責監督其所在區域的會員的程序運作和績效目標。這一職位對於確保高水準的服務水準和知識儲備至關重要。
與區域營運經理團隊合作，成功的候選人將培養從最初實施到會員成長各個階段的倉庫關係，同時積極主動地與同事合作，以實現最高水準的服務和會員聲譽。

主要職責：

• 主動管理所有會員倉庫的合規性
  o Agree overall standards and targets for all operational metrics – identify and work with target depots to improve their performance and achieve agreed standards across the board
  o Develop and use a concise depot health check process focused on compliance to Palletforce daily routines
  o Use a strategy of meetings, Teams calls, phone calls and electronic messaging to communicate at Depot Principal/Person in Charge level at depots to drive compliance – agree then how this is escalated and how.
  o Be empowered to challenge the depot when service is not up to standard and seek improvement
  o Complete ‘Deep Dives’ into specific depots to provide narrative to the business and guide solutions
  o Complete any depot training needs
  o Manage complaints arbitration process
  o Work with the Network Control Tower team to assist with efficient query resolution
• 關係管理
  o Build relationships with Member Depots to aid communications across the network and be available to assist with advice and guidance
  o Update Member Depot CRM
• 實施新的會員倉庫
  o Work with Member Recruitment Team from as early as possible on all new depot implementation projects
  o Complete the onboarding and training, and initial sign off operationally with the Depot Principals
  o Revisit and pass into normal operations
  o Refine and develop the onboarding process

西哈我們尋找的候選人是？ 

• 資格。 Certificate of Professional Competence in Road Transport desirable.
• 經驗。 擁有5年本地倉庫或樞紐配送/運輸營運經驗。最好擁有2年托盤網路營運經驗。
• 溝通。 Have a strong customer-centred ethic with a focus on improving customer experience and taking pride in customer satisfaction. You will demonstrate a motivated attitude towards achieving commitments and have excellent communication skills, spoken and written. Ability to communicate at a variety of levels.
• 影響力和說服力。 你將能夠輕鬆地領導和影響他人——即使他們並非你的直接下屬——並且擁有挑戰行為、培訓和運用數據說服的經驗。同樣，所有這些經驗都適用於不同企業、不同層級的人員。
• 人與自我發展。 如果您正在一家成長型公司中尋找未來的職業和發展機會，那麼這確實是一個絕佳的機會，可以加入我們的團隊，他們始終致力於提供卓越的服務，並在行業內建立強大、積極的聲譽。您將有能力自我激勵、自我管理、自主工作和團隊合作。

獎勵和福利：

支持您的發展歷程，幫助您成長並提供：

• 有競爭力的年假。
• Company car – full driving licence is essential, as the role involves travel for customer visits.
• 獎勵網關 – 在 900 多家頂級零售商處獲得大量折扣和現金返還，從雜貨到健康產品、旅行等等！
• 員工認可計劃。
• 優秀的養老金計劃。

我們提倡鼓勵創新思想的文化，我們感謝您的才華是我們成功的關鍵！

如果您對在我們公司工作感到興奮並且相信自己非常適合這個職位，我們鼓勵您申請。您可能正是我們要找的人！

多元化和包容性

Equality, diversity and inclusivity are at the heart of everything Palletforce does.  We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.  By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Palletforce reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

由於我們收到的申請量很大，很遺憾我們無法向未入圍的申請者提供詳細的反饋。

“讓我們成為您的首選雇主”

在這裡申請角色。