A customer showcase event, the first of its kind in the pallet network sector, has allowed Palletforce members to strengthen customer relationships and secure new business by giving them an insight into the operational excellence at the beating heart of the network.

Over 100 attendees including Palletforce members and their customers joined the showcase event at the Palletforce SuperHub in Burton upon Trent which included presentations, a complete tour of the national hub and a behind-the-scenes look into the quality processes that underpin the network’s reputation for customer and delivery excellence.

An exclusive tour through the centre of the SuperHub immersed customers in the energy and scale of the network operations, where freight from 15,000 daily trading customer accounts is handled every night.

There was an opportunity for customers to experience Palletforce’s patented technology in action, including instant pallet weighing, scanning and image capture, which allows it to provide real-time updates and unrivalled freight visibility as goods pass through the hub.

The award-winning systems deliver efficiency benefits, helping decrease turnaround times and allowing members’ trucks to return to their depots earlier.

Simon Bradbury, Palletforce sales director, said: “We are fortunate that we have the SuperHub as a sector-leading facility to showcase the infrastructure, processes and technology that is the bedrock of our network operations.

“It’s fair to say customers were blown away by the scale of our hub operations, and how the efficiency of our processes, combined with the award-winning technology deployed on our forklifts, helps generate additional customer value.

“The event helps our members retain and win new business, as well as cementing customer relationships. It has really given customers a unique insight and better understanding into how the entire network is focused on delivering excellence and the highest possible quality service.

“We also discussed a range of other exclusive benefits including our EV Scope emissions reporting tool, our commitment to quality through SMETA accreditation and how Palletforce is the first network to achieve the RoSPA Order of Distinction for excellence in health and safety.”

Anthony Delaney, sales and marketing director at Palletforce member Onpoint Group, said: “The showcase event has helped us strengthen our customer relationships and secure additional new business. Our customers were very impressed with the hub operations and those who may have been hesitant to use a pallet network were converted by the quality processes, technology and skilled people than underpin our service offering.”

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