We are seeking an individual who has experience ideally in freight forwarding and customer services within logistics.  You will be driven and be able to work in a dynamic and fluid environment.

Closing Date: February 29th 2024

Job Title: Senior Coordinator – Air Import
Location: Office based – Heathrow
Employment Type: Full Time
Salary: Competitive, depending on experience
Closing Date: 29/02/2024

The Role:

We are seeking an individual who has experience ideally in freight forwarding and customer services within logistics.  You will be driven and be able to work in a dynamic and fluid environment.

Rewards and Benefits:

We’ll support your development; help you grow and also offer you a package that includes:

  • Competitive Annual Leave
  • Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
  • Employee Recognition Scheme
  • Excellent Pension Scheme
  • Life Assurance
  • Cycle Scheme

We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!

Role Responsibilities:

  • Complete the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs.
  • Generate accurate invoice to client for all shipment related charges.
  • Obtain and communicate internally and externally all necessary information to ensure correct measures are in place and customer needs are met.
  • Manage customer issues and the ability to deal with minor issues, disputes, or complaints.
  • Ensure documentation is UpToDate, loaded correctly and make your Team Leader or Manager aware of any issues that may arise.
  • Proactively action duties on a daily basis, supporting the team during times of absence or holidays.
  • Attend customer meetings and identifying areas and services we can sell to our existing clients.
  • Liaise with the UK importer all the way through to the delivery.
  • Arrange delivery of shipments with our transport team.
  • Assist with staff training, sharing knowledge within the team and continually improving processes.
  • Any other duties as required by management for the smooth and efficient operation of the department.


Our Ideal Candidate Will Have:

Qualifications. A Level 2 in English & Maths

Experience.  You will have previous experience in a Senior Coordinator role preferably in freight forwarding.  A dedication to provide excellent customer service, strong organisation skillset.  This role will be busy and require a strong eye for detail is required and will suit someone who has exceptional organisational skills.

You will have a good working knowledge and an understanding of:

CDS, CHIEF & Sequoia

Terms and endorsements of HAWB’s.

LIMA works and how SCM operate.

Home Use / SFD’s / Warehousing / Bonds / T1’s / NCTS, understand incoterms and associated freight rate calculations, profiles and rates.

Communication.  Show us that you have excellent communication skills and the ability to build effective working relationships both internally and externally.  Engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.

Influence & Persuasion.  You will be able to look at different priorities and happy to manage those expectations and be confident to challenge and share ideas.

People & Self Development.  You will be highly organised have an excellent level of accuracy in checking and processing information with strong attention to detail, you will be able to adept at working with information from a variety of sources and come with a positive and flexible attitude.

If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!



Equality, diversity and inclusivity are at the heart of everything EV Cargo does.  We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.  By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

“Let us be your employer of choice”

Apply for the role here.

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